When one is procesing employment complaints, CFR Title 29 1600 are the regulations that you live by. If you are doing intake, you especially spend a great deal of time in this universe of 1614.104 AGENCY PROCESSING to 1614.501 REMEDIES AND RELIEF. This covers everything from the very beginning of intake to what happens when the complaint gets to the EEOC. The link to 1600 on line is right here:
http://www.gpo.gov/fdsys/pkg/CFR-2013-title29-vol4/xml/CFR-2013-title29-vol4-part1614.xml
Employment Complaints Are Us 